Smartavia
Smartavia is an airline carrier registered in Russia. For passengers flying with an EU carrier or during flights which originate or land in EU area there is a simple process to raise a complain and claim compensations up to 600 euro.
Know Your Rights
Many airline passengers do not know their rights when it comes to air travel. Luckily, EU area has a strong legislation in place which protect passengers against various cases such as: flights delayed, flights canceled, denied boarding (in case of overbooking), baggage problems or missed connections. You can read more about passenger rights & compensations in case of delayed or canceled flights.
Compensation Value
The value of compensations which can be claimed depends on several situations. Check below table for info:
| Itinerary | Distance | Less than 3 hours | 3 – 4 hours | More than 4 hours | Never arrived |
| All flights | 0 – 1,500 km | ❌ € – | ✅ €250 | ✅ €250 | ✅ €250 |
| Internal EU flights | 1,500+ km | ❌ € – | ✅ €400 | ✅ €400 | ✅ €400 |
| Non-internal EU flights | 1,500 – 3,500 km | ❌ € – | ✅ €400 | ✅ €400 | ✅ €400 |
| Non-internal EU flights | 3,500+ km | ❌ € – | ✅ €300 | ✅ €600 | ✅ €600 |
It is also important to note the flight itinerary as here are several situations which can impact the coverage:
| Flight Itinerary | EU air carrier | Non-EU air carrier |
| From inside the EU to inside the EU | ✅ Covered | ✅ Covered |
| From inside the EU to outside the EU | ✅ Covered | ✅ Covered |
| From outside the EU to inside the EU | ✅ Covered | ❌ Not covered |
| From outside the EU to outside the EU | ❌ Not covered | ❌ Not covered |
Claim Your Compensation
You can now make your claim against Smartavia with ease using a simple online form. You will require the details of your flight (the one delayed/canceled) and your own personal details to fill in the claim.
- Check the Compensation Form
- Complete your flight details
- Get an estimate of your compensation
- Submit your compensation claim
- Wait for the money to come in
